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Q Do you sign NDAs for confidential projects?
A Yes. We have a secure NDA process with blockchain timestamping, separate OEM lines, and RFID-tagged confidential material handling.
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Q What is your response time for urgent support requests?
A We guarantee a response within 15 minutes for critical issues, with 24/7 availability via email, WhatsApp, or phone.
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Q What languages does your support team speak?
A Our technical service team supports English, Spanish, Arabic, and Russian for seamless communication across global markets.
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Q How can I pay securely for my orders?
A We support secure payment methods including escrow via PayPal, LC at sight through HSBC/Standard Chartered, and bonded trade options.
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Q What after-sales services do you provide?
A We offer 6-month extended warranty, 95% spare parts stock availability, and free technical training for your maintenance team.
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Q Can I track my order during production and shipping?
A Yes. We provide clients with IoT access to live workshop monitoring and shipment tracking for full visibility throughout the order process.
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Q What shipping methods do you offer?
A We provide door-to-port and door-to-door shipping via DHL/UPS for air freight, and monthly FCL or LCL options for ocean freight.
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Q Do you provide export packaging for engine parts?
A Yes. We use PCM-insulated boxes for temperature control and VCI capsules to prevent corrosion, ensuring damage-free global delivery.
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Q What is your standard lead time for mass production?
A For most parts, our lead time ranges from 25–35 days. Urgent orders and repeat batches can be prioritized through our agile production system.
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Q Where are your warehouses located?
A We maintain regional warehouses in Rotterdam, Houston, and Dubai to ensure rapid deliveries and lower customs delays for global clients.
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Q Do you help with BOM cost optimization?
A Yes. Our value engineering team can analyze your BOM and suggest cost-saving alternatives without compromising performance or compliance.
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Q Can you consolidate multiple part types in one shipment?
A Absolutely. We support mixed-model shipments in the same container and help optimize the packaging for cost efficiency.
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Q Do you support low MOQ for new clients?
A Yes, we offer flexible minimum order quantities starting from 500 units to support new partnerships and pilot projects.
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Q How long does it take to develop a new customized part?
A Depending on complexity, initial samples can be developed within 72 hours using our modular production lines and in-house mold workshop.
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Q Can I customize parts with my own specifications or branding?
A Yes, we offer full OEM/ODM customization including private labeling, unique material specs, and packaging design tailored to your brand.
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Q Do you offer traceability for each part?
A Yes. Every product has a unique ID code linked to its production record, material batch, and inspection history for full traceability.
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Q Are your parts tested before shipment?
A Every batch undergoes durability, surface finish, and thermal expansion tests. We also provide SAE J1349 engine performance certification upon request.
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Q Can I visit your factory or request a virtual tour?
A Yes. We welcome onsite visits and also offer real-time factory tours via live camera streams through our IoT-enabled monitoring system.
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Q How do you ensure dimensional accuracy?
A We use German 5-axis CNC machines and CMM testing to ensure accuracy within ±0.005 mm for critical components like cylinder heads and connecting rods.
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Q What quality standards do you follow during production?
A We operate under IATF 16949 and ISO 9001 quality systems with 100% pre-shipment inspections and AI-based quality checks throughout the production cycle.
