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Q Do you sign NDAs for confidential projects?
A Yes. We have a secure NDA process with blockchain timestamping, separate OEM lines, and RFID-tagged confidential material handling.
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Q What is your response time for urgent support requests?
A We guarantee a response within 15 minutes for critical issues, with 24/7 availability via email, WhatsApp, or phone.
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Q What languages does your support team speak?
A Our technical service team supports English, Spanish, Arabic, and Russian for seamless communication across global markets.
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Q How can I pay securely for my orders?
A We support secure payment methods including escrow via PayPal, LC at sight through HSBC/Standard Chartered, and bonded trade options.
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Q What after-sales services do you provide?
A We offer 6-month extended warranty, 95% spare parts stock availability, and free technical training for your maintenance team.
